Privacy Policy

1.1. This Privacy Policy (the “Policy”) defines the procedure for collecting, processing, storing, and protecting the personal data of users of the “Aiwazian Messenger” application (the “App”), operated by individual entrepreneur/natural person Karen Shavarshevich Aiwazian (the “Operator”), e-mail: support@aiwazian.ru.

1.2. The Policy is developed in compliance with applicable data protection regulations and legislation.

1.3. By using the App, the User confirms that they have read, understood, and consented to this Policy. If the User does not agree with any terms of this Policy, they must immediately cease using the App.

1.4. The Policy applies to all information obtained by the Operator about the User during registration, app usage, and customer support communications.

2.1. The Operator processes the following categories of data:

• Identification: display name, username/nickname, avatar image.
• Contact info: phone number or email (optional, if explicitly provided).
• User content: messages, media files, voice clips, group and channel metadata.
• Technical data: IP address, device model and ID, OS version, FCM token, timestamps, error diagnostics.
• Session data: session tokens, login/logout timestamps.
• Support requests: correspondence, reports, inquiries.

2.2. The Operator does not process sensitive personal data (health, biometrics, political beliefs) and never requests them.

2.3. The App is not intended for individuals under 18 years of age.

3.1. Personal data is processed for the following purposes:

• Registration and authentication — performance of contract.
• Providing core messenger functionality — performance of contract.
• Delivering push notifications — performance of contract / User consent.
• Security and abuse prevention — legitimate interests of the Operator.
• Technical diagnostics and stability improvement — legitimate interests of the Operator.
• Compliance with applicable legal obligations.

3.2. The Operator never sells personal data to third parties or advertising networks.

4.1. Personal data is stored on secure servers with strict access controls.

4.2. Data is retained for the active duration of the User's account. Upon account deletion, user records are deleted within 30 days unless retention is required by law. Backups may retain encrypted fragments up to 90 days for disaster recovery.

5.1. Data is disclosed only to infrastructure providers (hosting, storage, push notifications) under confidentiality contracts, or to government authorities upon valid lawful requests.

5.2. Personal data is never sold or rented for commercial advertising.

6.1. Users have the right to access, rectify, block, or delete their personal data, and revoke processing consent.

6.2. Inquiries can be sent to: support@aiwazian.ru. Requests are reviewed within 30 days.

7.1. The Operator employs TLS transmission encryption, restricted database permissions, and continuous server monitoring.

7.2. No electronic transmission is 100% impenetrable. The Operator is not liable for force majeure events, infrastructure vendor disruptions, or device-level compromises caused by the user.

8.1. The Operator reserves the right to amend this Policy at any time. The new version takes effect upon publication on the website or in the App.

8.2. Continued usage after amendments constitutes full acceptance of the updated terms.

– Operator: Karen Shavarshevich Aiwazian

– E-mail: support@aiwazian.ru